Frequently Asked Questions

The Financial Information Systems and Reporting FAQs provides quick answers and troubleshooting guidance for common access and system issues related to Â鶹AV’s financial systems. It helps users understand how to request access to PeopleSoft Financials and Health eShop, resolve login and display problems, and address common technical errors such as being logged out when running reports or experiencing issues when entering requisitions. The page also includes instructions for updating delivery locations in eProcurement and contact information for obtaining additional support from the Financial Systems team.

PeopleSoft Financials

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To have access to the PeopleSoft Financials system, you will be required to submit a . These forms are for department users, finance, and DSPA users. The access will allow users to create requisitions, asset inquiry report processing, and department inquiry.

To gain this access a user must complete .
If you cannot successfully sign into PeopleSoft, clear your browser history before trying to sign in again. If you still have problems logging into PeopleSoft after clearing your browsing history, please contact ps_financials@augusta.edu
If you are a user experiencing issues with your PeopleSoft screen displaying incorrectly, clear your browsing history, and sign back into PeopleSoft Financials. Clearing your browsing history forces the browser to download a fresh copy of the website's files, which can resolve display problems.
If you are trying to run a report and you are logged out of Peoplesoft, please clear your browsing history, sign in back into PeopleSoft Financials, and try running the report again. If the issue persists, please contact ps_financials@augusta.edu
If you are receiving an error while trying to submit a requisition, clear your browsing history and sign back into PeopleSoft Financials. When entering requisitions, it is recommended to utilize Mozilla Firefox.
If you need to add or update your room location, please send an email to ps_financials@augusta.edu.

If you get locked out of PeopleSoft Financials, please email ps_financials@augusta.edu